Sunday, February 20, 2011 Reports Earnings on Thursday, February 24 (Charts) *Financial Performance Review* CRM

^v^ ^v^ ^v^ (CRM) Reports Earnings Thursday, February 24, 2011 (CRM) Financial Performance Review (CRM) will be reporting quarterly financial results on Thursday, February 24 after the market closes. The conference call will be at 2:00 p.m. PT. (CRM) financial performance charts for prior quarters have been posted on the Financial Performance page and will be updated for this next quarterly report. The charts are: (CRM) Performance by the Quarters
Earnings per Share (Diluted) and Cash Flow per Share
Total Revenues, Operating Income, and Net Income
Gross Margin, Operating Margin, and Net Margin
Return on Assets
Total Revenues and Earnings per Share Growth Rates (CRM) Future and Past Financial Performance

FY Q4 2011 Analysts' Estimates
Yahoo Finance analysts' estimates for FY January Q4 2011 are:
Total Revenues: $452.69M average, $447.85M low estimate, $473.30M high estimate, 18 analysts
Earnings per Share: $0.26 average, $0.24 low estimate, $0.29 high estimate, 22 analysts

FY Q4 2011 (CRM) Outlook
• Total Revenues: $447M to $449M
• Earnings per Share (Diluted) non-GAAP $0.27 to $0.28

Prior FY Q3 2011 Financial Results
When (CRM) reports FY Q4, the 3 months ended January, financial results on February 24, (CRM) should beat various FY Q3 results. These financial results are charted on the Financial Performance page. These Q3, the 3 months ended October, financial results were:
Total Revenues $429.1M
Gross Profit $346.95M
Operating Income $35.2M
Net Income $22.4M
Net Income - Diluted Share $0.15
Gross Profit Margin 80.86%
Operating Income Margin 8.19%
Net Income Margin 5.21%

The past quarter, October FY Q3, was better than earlier quarters. Total Revenues have steadily trended upwards and Net Income and Earnings per Share rebounded in the last quarter. Therefore, for Q4, (CRM) should beat the prior Q3 on Total Revenues, Gross Profit, Operating Income, Net Income, and Net Income - Diluted Share. (CRM) should match Q3 on Gross Profit Margin, Operating Income Margin, and Net Income Margin. A small miss on a couple of these financial metrics, other than Earnings per Share, would not be surprising or be considered very negative. The detailed quarter by quarter charts are on the Financial Performance page.

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